Refund and Returns Policy
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At BZTrafo, we are committed to delivering high-quality custom transformers, inductors, and coils. Since our products are custom-made, we have a clear refund and return policy to ensure a smooth experience for our customers. Below, you'll find all the necessary information to guide you through the process.
1. Can I Get a Refund or Return My Product?
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Since our products are custom-made, we do not accept returns or refunds unless there is a quality issue or the item received does not match the confirmed order.
You may be eligible for a return or refund if:
• The product has manufacturing defects (e.g., incorrect specifications, faulty assembly, or damage during production).
• The product does not match the specifications of your confirmed order (e.g., wrong material or dimensions).
• You report the issue within 7 days of receiving the product.
If your situation falls outside these conditions, please contact us—we are always willing to work with you to find the best solution.
2. How Do I Request a Return or Refund?
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We have made the request process simple and transparent:
1. Contact Us First – Email service@bztrafo.com with your order number and issue details.
2. Provide Evidence – Attach clear photos or videos showing the defect or discrepancy.
3. Wait for Confirmation – Our team will review your request and respond within 2 business days.
4. Return the Product (If Required) – If a return is necessary, we will provide shipping instructions.
5. Receive Your Refund or Replacement – If approved, refunds will be processed within 5-7 business days or a replacement will be arranged.
3. Who Pays for Return Shipping?
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• If the return is due to a manufacturing defect or our mistake, we will cover the shipping cost.
• If the return is due to customer errors, such as incorrect specifications in the provided design file, the customer is responsible for the shipping cost.
If you are unsure whether your case qualifies, please feel free to reach out to us.
4. Can I Cancel My Order?
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Yes, but only before production begins. Since our products are made-to-order, once we start production, cancellations are not possible.
If you need to make changes to your order, please contact us as soon as possible.
5. Need Help? Contact Us!
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We are here to assist you. If you have any questions or concerns, please feel free to reach out.
📧 Email: service@bztrafo.com
